Returns & Exchanges

At Mersi Cosmetics, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for unused and unopened products to ensure a seamless beauty experience.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to start the process.

2

Prepare Your Package

Carefully pack the items in their original packaging, ensuring all seals are intact to qualify for a full refund.

3

Ship It Back

Affix the prepaid shipping label provided via email and drop your package off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing